Paola

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Activity overview

Latest activity by Paola
  • Paola created an article,

    How do I contact your PR or Buying Team?

    You can send an email to the following addresses: Press and media: pr@smrtft.com Suppliers and retailers: wholesale@smrtft.com

  • Paola created an article,

    How much will it cost to ship my order?

    Order for masks and socks over $25 ship free via standard shipping. Dumbbells and stands ship via UPS, and the shipping rate will be calculated into your final order upon Checkout.

  • Paola created an article,

    Do you ship outside of the United States?

    Currently, we only ship within the contiguous lower 48 states in the United States and Canada. For Canadian orders, the price you pay to SMRTFT exclude all relevant import duties and sales taxes. A...

  • Paola created an article,

    Are orders being filled at this time due to COVID-19?

    We are processing and fulfilling orders from our warehouse but may be experiencing delays as increased regulations have reduced hours of operation. Please contact customer service with any concerns.  

  • Paola created an article,

    Why is my order delayed?

    Although our west coast warehouse is back up and running, your order may take longer to reach you. Stay tuned for an email update when your purchase is on its way.

  • Paola created an article,

    When can I expect my order to ship and how will I know when it is shipped?

    Orders are processed in the order they are received. Under normal circumstances, orders ship within a few business days. It may take one to three days for processing. Once your order has left us, y...

  • Paola created an article,

    When can I expect my order to arrive?

    When you place the order, transit time is calculated along with the rate.

  • Paola created an article,

    Why are some items marked as final sale?

    Sports masks cannot be exchanged or returned due to sanitary restrictions.

  • Paola created an article,

    Do I need an account to place an order?

    You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits: Review past purchases. Add items you love or missed out on to your wish list. Save y...

  • Paola created an article,

    Will I be charged sales tax on my order?

    Applicable sales tax will be included on all orders based on shipping address. Sales tax amount is estimated until order has shipped and shipping confirmation has been sent. The state and local gov...